Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Time by Region
We ship internationally through our trusted supplier network. Estimated delivery times after processing are:
- Philippines — 7–15 business days
- United States — 10–20 business days
- Canada — 12–22 business days
- United Kingdom — 10–20 business days
- Rest of World — 14–30 business days
Delivery times are estimates and may vary due to carrier delays, weather, public holidays, or other circumstances outside our control.
Free Shipping
We offer free standard shipping on all orders. No minimum order required.
Order Tracking
Tracking information will be sent to your email once your order has shipped. Please allow 3–5 business days for tracking updates to appear after your shipment confirmation.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an order.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at novaspherehome@gmail.com and we will investigate with the carrier. Orders confirmed lost in transit will be reshipped or fully refunded.