Privacy policy

NovaSphere Home operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). NovaSphere Home is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel.
  • Communications with us including information you include when sending a customer support inquiry.
  • Device information including your IP address, browser type, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, or communicate with us.
  • Automatically through the Services via cookies and similar technologies.
  • From our service providers who collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

We may use personal information for the following purposes:

  • To provide, tailor, and improve the Services, process payments, fulfill orders, and manage your account.
  • For marketing and advertising communications by email or other channels.
  • For security and fraud prevention.
  • To communicate with you and provide customer support.
  • To comply with applicable legal obligations.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, vendors and third parties who perform services on our behalf (e.g. payment processing, fulfillment, shipping).
  • Business and marketing partners to provide advertising services.
  • Affiliates or others within our corporate group.
  • Third parties in connection with a business transaction, legal obligation, or to enforce our terms.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. You may also exercise certain privacy rights via the Shopify Privacy Portal.

Third Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security of those sites. Information you share on third-party platforms may be viewable by others beyond our control.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us their information, please contact us for deletion.

Security and Retention

We take reasonable measures to protect your information, but no security system is perfect. We retain your personal information as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access or know what personal information we hold about you.
  • Request deletion or correction of your personal information.
  • Receive a portable copy of your data.
  • Opt out of sale or sharing for targeted advertising purposes.
  • Manage communication preferences and opt out of marketing emails at any time.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent where processing is based on consent.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country you live in. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date accordingly.

Contact

For questions about this Privacy Policy or to exercise your rights, please email us at novaspherehome@gmail.com.