Refund policy

Refund Policy

At NovaSphere Home, your satisfaction is our priority. All sales are final; however, we are fully committed to resolving any issues with your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at novaspherehome@gmail.com with:

• Your order number
• A description of the issue
• Clear photos or a short video of the affected item

We will respond within 1–3 business days. If your claim is approved, we will offer one of the following resolutions at our discretion:

• A replacement item
• Store credit
• A full or partial refund

Lost or Missing Orders

If your order has not arrived within the estimated delivery window, please reach out and we will investigate with the carrier. Orders confirmed lost in transit will be reshipped or fully refunded.

Non-Eligible Claims

We are unable to accept claims for damage resulting from improper use, installation, or handling after delivery. Change-of-mind returns are not accepted.

Disputes & Chargebacks

Please contact us before initiating a chargeback or payment dispute — we are committed to resolving issues quickly and fairly. Initiating a dispute without prior contact may affect your ability to place future orders.